In the past two years, with the increase of income levels, the citizens of Yiwu have been pursuing a higher level of material living standards. In Yiwu, when people renovated their homes, wooden floors gradually replaced stone floors that were used in previous years, and complaints related to wood floor problems also increased. → Related Links: Fall Floor Wood Floor Humidifier will work better if used together
After the laying of wood flooring problems
Not long ago, Wang Yu, a Yiwu citizen who lives in the Yuanyuan Road, purchased a batch of solid wood floor-decorating new houses worth more than RMB 18,000 at a one-off place in the material market, and paid RMB 13,000 yuan on the spot. The two sides negotiated, and Zhu Yufang was responsible for the overall installation and one month later the delivery was completed. Wang Yu, who was planning to marry on the National Day, found that the surface of several wooden floors had shelling and some of them had small cracks. Wang Yu immediately came to the Department of Zhucheng to request the return of goods, and wished Zhu a certain compensation for the mental loss caused by her delay in the wedding. However, Zhumou only agreed to replace the pieces of wood flooring that had problems. He did not agree with the change, and he did not agree to pay compensation. → Related Links: What is an important indicator of good floor wear resistance becomes a consideration
After several unsuccessful negotiations, Wang Yu came to the Consumer Protection Committee of Yiwu City on October 7. After many inspections by the staff of the Consumer Protection Committee through field visits, understanding of the situation, and patience and mediation, Zhu finally agreed to return the payment of RMB 13,000 and dismantled all the wooden floors on its own, but one item of compensation for mental damages cannot always reach a consensus agreement. Today, Wang Yu can only accept the reality of delaying the wedding.
At present, there are a large variety of wooden floors on the market in Yiwu, and some companies often use various vocabulary words to attract consumers to favor their products, or have various reputations in various forms, suggesting that product quality is safe and reliable. However, the fact is not the case. Many companies' products do not meet the requirements in terms of process and quality. The quality problems such as deformation and cracking will occur soon after laying, which really causes headaches for consumers.
As far as Yiwu is concerned, complaints about wood flooring in the third quarter are on an upward trend, with the most serious complaints about quality problems after the laying of wood flooring.
Did not stay in the purchase of documents to safeguard their rights
From the perspective of readers’ complaints, some of the wooden floors purchased by Yiwu residents had quality problems but they were not able to obtain compensation. The main reason was that consumers did not ask the operators for purchase certificates when they purchased wood flooring. Lost after asking for it. In addition, since the installation of wood floors is generally not carried out by the sales of wooden floors, once problems arise, the operators will push the responsibility to completion, saying that quality problems are due to improper installation. → Related links: Consumer Protection Committee: Flooring products have the lowest satisfaction
This year, Li Xiaoran, Yiwu citizen who has been doing business abroad for a long time, returned to his hometown to prepare for a long time to renovate his house. With good friends, he bought more than 140 square meters of solid wood flooring in a building materials store. Since he was introduced by a good friend, Mr. Li thought that there would certainly be no problem, so even the purchase documents did not open. After the solid wood floor was installed for six months, problems began to appear. Some of the paint on the floor was wrinkled. The supplier said that this was caused by the prolonged exposure of the sun. It was caused entirely by improper use by consumers and was not a quality issue. However, Mr. Li said that the floor under the bed that was not sun-heated also had wrinkling problems.
When Mr. Li sought help from the Consumer Protection Committee of Yiwu City and found the supplier again, the supplier actually did not recognize the sale of the floor to Mr. Li. Both sides broke up after some unnecessary quarrels. "There is no document, there is no certificate, we have no way." The Consumer Protection Committee staff said that in this case, Mr. Li also only think they are unlucky.
Buy, pay attention to laying wooden floor
In order to avoid such problems and better protect the rights and interests of consumers, Yiwu City Consumer Protection Committee issued a consumer warning to remind consumers to pay attention to several points when buying and laying wooden floors: First, choose a large brand enterprise product as much as possible The quality of the products of these companies should be relatively reliable. Second, they must ask the seller for invoices and pay attention to the preservation. The invoice should be marked with the species, grade, specification, color number, quantity, area, etc.; After the floor, try to require the seller or the manufacturer to lay out, so as to avoid the quality problems after the supplier shirk responsibility; Fourth, the laying must be strictly in accordance with the requirements of the factory construction; five is to carefully check the signs, including the name of the manufacturer, Site address, telephone number, timber name (tree type), grade, specification, color number, quantity, inspection certificate, execution standard, etc. The packaging should be intact and not damaged; 6) At the time of purchase, the consumer may retain a parcel of wood floor with the seller. It is best to sign an agreement with the operator to clarify the details of the wooden floor and the liability for breach of contract. Once a dispute arises, the inspection can be conducted. Given the responsible party.
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