Another year is 3-15, around this time, some businesses will be particularly uneasy, and some consumers will have to "turn over the serfs liberated" fun. However, with the emergence of some new businesses and new consumption, even if the relevant departments attach great importance to the current stage of consumer interests, some "rights" seem to be particularly difficult to maintain. Because no one can find, no evidence or even conflicting laws.
Challenge 1 Network Sales Security Worries
Today's home consumption has emerged with many new models, and the problems have emerged one after another.
First, the rapid rise of online marketing has attracted the attention of a considerable number of young people. Some people actively participate in online centralized purchasing, customizing home products through the Internet, and even moving some of the standard models that exist in reality into the virtual world. Other ways to choose their own decoration company or decoration team. Although this method is convenient, rights protection is very difficult after problems arise.
The reporter found through investigation that due to the savings in a large number of channel costs, the price of online transactions is indeed cheap. However, last year, we conducted several unannounced visits and found that consumers choose irregular websites or non-entity companies, and the chances of problems and hidden dangers are considerable. For example, on November 23, we visited the so-called professional hydropower renovation companies that are active on many websites. We found that the vast majority of companies are located in residential areas and have no relevant qualifications. Many companies have “bag companies. "I'm afraid. The medium and small decoration companies such as Dix and Dongfang Yipin can suddenly “evaporateâ€, not to mention the unknown companies on the Internet. If you say after-sales service, people don't even have a fixed office, and they have a mobile phone. It's estimated that your family is out of business. Even their people can't find it!
Jinghua’s point of view: To solve this problem, we need to start from both sides. As a consumer, you should correctly recognize that those companies on the Internet are quoting low prices. Most of the costs of eliminating some channels are due to their lack of tax and insurance. The management costs are low, and what people earn is an empty hole, so expecting them to have good quality and service is also difficult.
Second, as the competent authority, is it also necessary to formulate related network business norms? For example, real-name registration, ranking according to size, and establishing a deposit system. In addition, related websites should also be regulated and managed, and in order to ensure the reputation of their websites, the authenticity of relevant registrations and contents should be supervised.
Difficulties 2 Disjoint between main material supply and engineering
Nowadays, more and more home improvement companies take the main material business as a new growth point. Tiles, floors, cabinets, sanitary ware, wallpaper, interior doors, cloakrooms, etc., which you can see in the home building materials market, can be commissioned. They bought it on their behalf. The purchase of main materials by home-improvement companies by consumers will not only save them the trouble of running around, but also enjoy preferential prices. For example, in order to promote the sales of main materials, most companies will link the number of main materials purchased with the basic construction product of home improvement to achieve After the corresponding proportion, the discount is considerable.
However, after all, the main material manufacturers and home improvement companies only have a cooperative relationship (hanging their own brands and commissioning processing), so it is inevitable that product delivery mistakes or delays will occur. In addition, there are problems with the products or installations provided by some main material suppliers. Consumers take it for granted that they have given their money to the home improvement company. Of course, they must look for them if they have problems. With the rapid development of this business, there are more and more wrangling incidents involving the three parties.
Jinghua's point of view: How to achieve scientific management and better coordinate the relationship between the three parties of the project, the main material supplier and the consumer, and become a part of the home improvement company, and it also concerns its reputation and development.
As a consumer, you should also understand that the home improvement company and you sign only the main material purchasing contract, and the main material supplier is responsible for the delivery and after-sales service. In general, there is no interest relationship between the main material supplier and the construction worker. Therefore, it is reasonable for workers to refuse to carry or charge at discretion. The key point is, in the end, who should do what and what to look for, and what charges should be paid, everyone should talk in advance.
Dilemma 3 Long-standing conflicting regulations
A product may meet production and testing standards under current regulations and it can be considered as a qualified product. However, after entering the family and passing life test or changing to a law, it is obviously not a qualified product. In the course of our consumption, there is such a contradiction, because the law is not strict enough, and management still has a blind spot.
For example, we have encountered a case last year. A toilet purchased by a consumer meets production standards, but it does not guarantee the cleansing function that a toilet should have. The reporter interviewed relevant experts and inquired about relevant standards and found that it was impossible to identify the “very obvious design flaw†that this consumer considered to be a quality issue. Experts said that this is a legal blind spot and can only be resolved through consultation.
What is worth mentioning is our air testing problem. China's "Indoor Air Environment Standard" is stricter than Europe and the United States. However, the quality standards of our building materials are very low. This high and low price will lead to the purchase of qualified products, but the indoor air has exceeded the standard. .
Jinghua view: There are many managers in the home industry, and the effect of purging the market is very general. China Building Decoration Association can only coordinate, there is no mandatory force; Beijing Municipal Bureau of Quality and Technical Supervision is responsible for the identification and certification; the lack of professional knowledge in the industrial and commercial sector is also difficult to dominate the management. How government departments do system management in the true sense is worth pondering.
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