The home improvement industry has been developing for 10 years. For decoration, consumers have been ignorant of the material, ignorance of construction, preliminary understanding of materials and construction, in-depth study and understanding, and now they have developed a comprehensive consideration of environmental protection, health, and services. In the past 10 years, consumers have become more professional and more rational, but perhaps it is because of this that it has promoted the steady development of the entire home improvement industry.
Relative to the proportion of home decoration complaints, many brand home improvement companies feel more embarrassed, because many complaints are brought about by the guerrillas, but are counted in the entire home improvement industry, and brand companies have to "top" most of the Convicted. But this does not mean that brand companies do not have any problems, problems are always there, and consumers want good solutions and solutions. Therefore, the home improvement company's service has become the most concern of the current consumer.
There are many aspects of home improvement, each link is interlocking, one link is decoupled or service is not good, the entire home improvement process can not keep up. This is also why many home improvement companies pay more and more attention to service.
Designers are easily overlooked
The designer's service should be regarded as a kind of initial service, but many consumers do not understand the work of the designer. The drawings that the designer should deliver are not understood by many people. Many people blindly believe that the designer is designing. When the teacher talks with his mouth, he begins construction without drawing plans. There are also people who do not know the designer’s quotation in detail or who do not pay attention to the missing items. Often, such problems are caused by the lack of careful accounting. At the same time, the designers randomly stacked materials in the design, wasted materials or did not pay attention to environmental protection. Consumers did not pay enough attention to these issues. Sometimes even leaving the company directly to sign with some designers, resulting in no protection for the decoration.
Transparency quotes are becoming a trend
The price is also a matter of intense concern to consumers. The higher the voice of transparent prices, the more transparent the room for home improvement has been. It also shows that consumers pay more attention to the creation of a consumer environment.
The transparent quotation of home improvement is a trend, but at present, for home improvement companies, the home improvement industry may have some unordered status, mainly because there are more custom-made products, and there is currently no uniform national standard for home improvement quotation. For the same home improvement project, Each company’s labor costs and profits are not the same, and the price is hardly the same. Transparency quotes have been called for. It also shows that it is a trend, but it will take a long time to really achieve it.
Jump out of the trap
Trap 1 Online Companies Make Cheap Deals
Typical scene
"I recently contacted the last home improvement company through the Internet. On the Internet, this company has a beautiful model renderings, complete business licenses, and construction qualifications. It also has excellent publicity, free design, caring service, and low prices, so it can't withstand temptation. The first deposit of 1,000 yuan was paid, but there was no longer any message. Later, it was discovered that the company’s business license, qualifications, and the person in charge of the identity card were false.â€
[Understand people's confusion]
The current network is a very good channel for obtaining information. It is convenient, time-saving and cost-free. Many people use the Internet to scam. Many things on the Internet can not verify the authenticity, can only rely on their own to identify, it is easy to mistaken each other and cause damage to money.
ã€Change】
1. Even if you sign a home improvement contract in a non-network, you must first understand the details of the home improvement company, whether it has a business license, whether the license has passed the annual inspection, construction qualification, and these can be found on the website of the Trade and Industry Bureau and the Construction Committee. false.
2, sign the contract must be signed to the office space, on-site inspection of the company's management is perfect, the construction team is stable.
3. A more formal decoration company should have “four licenses†such as “Business Licenseâ€, “Tax Registration Certificateâ€, qualification certificate issued by the industry competent authority, and “Fire Protection Licenseâ€, with a relatively fixed office space, and a model Room for consumers to visit. For the affiliated decorative decoration company, the affiliated legal person is required to issue a power of attorney and seal it. Later, there is a problem and the company is only authorized to affix.
Trap 2 Designer additions
Typical scene
“There were few projects that I wanted to do. However, after the designers did a good job in design, they found that there were many places that needed to be added. Beams, ceilings, and light pools, if they didn’t do it, the designers weren’t forced, but they said they were repressed and deserted. Or the light is not good. In this way, inexperienced people hesitate."
[Understand people's confusion]
Some designers intentionally add fittings to the design, adding a beam to the place where the beam does not need to be erected, and ceilings are not necessary for ceilings. As a result, the designer’s commission will increase a lot. There are also designers who intentionally overstate, misreport, and increase the amount of work during measurement. For example, when calculating the wall paint, there is no deduction of the area of ​​doors and windows, which will also lead to an increase in the budget for decoration.
ã€Change】
1. Consumers insist on their own ideas in the design. If there are projects with high cost and no practical value in the design, we must delete the redundant designs.
2. If you are afraid that there will be problems such as wasted report area, and you are not sure about the actual amount of the project, you can indicate in the contract that the decoration fee will be calculated based on the actual amount incurred and that there will be more refunds and less subsidies. In this way, when the project is accepted, the actual area of ​​the project can be carefully measured once again, and based on this data, the project payment will be paid.
3. In addition, the “according to the actual settlement†in the contract shall indicate: “According to the actual settlement†means that the project amount shall be calculated according to the actual amount of renovation work. After the consumer recognizes the price, material and style, the decoration party shall follow the requirements of the drawings and all the loss and waste shall be borne by the decoration party.
Trap 3 contract is unclear
Typical scene
“When signing a contract, people generally pay attention to the brand of the main material, but the decoration accessories are putty, cement, and sand. They don’t even know what these brands have, so they didn’t pay attention. Later, they found that my home putty powder Is disabled."
[Understand people's confusion]
There are many problems that easily arise in the contract: For example, only the payment time is stipulated, there is no precondition, such as when the project is loaded and what standards are paid; in the contract, only the acceptance method has no acceptance criteria, and there is no standard how to accept it. Only the other party has the final say; there is little or no agreement on the contractor's breach of contract; there are few missing items, and the agreed materials are unknown.
ã€Change】
1. Prior to the signing of the contract, it is necessary to clarify the prices, brands, grades, standards, models, etc. of the various main and auxiliary materials required, and write them into the contract so as to avoid various problems in the future.
2. In addition, in order to ensure the quality of the materials, the construction team must have a notice of the construction process before the material enters the market. What kind of materials should be entered in each month and the materials must reach the construction site must be accepted by the customer.
Trap 4 The company disappears and there is no guarantee after sale
Typical scene
“The decoration team chosen by a friend has a reasonable price, and it feels good after the finish. The foreman of the decoration team stated that they would return like a big decoration company. But then they found that there were a few pieces of the bathroom wall tiles falling off. When I called the foreman again, I couldn't get through."
[Understand people's confusion]
From the perspective of consumer complaints, the problem of after-sales service for home improvement is most likely to be ignored by consumers, and it is also the easiest to cause disputes. If there is a problem during the warranty period, the decoration team intentionally delays the maintenance time or fails to repair it for various reasons; or the company fails to continue the warranty contract at all.
ã€Change】
1, for the brand decoration project, after-sales service is an important guarantee of credibility, generally does not appear the above situation. For some small companies, consumer prepayments have become a lot of capital investment for decoration companies, the company has no risks, but the risks are left to consumers.
2, before the decoration must be selected decoration company, to examine whether the company has the ability, how much ability to survive.
Trap 5 Low prices, high prices, "collection"
Typical scene
“Before a decoration, I met a decoration company that was engaged in promotion and launched a discount. In the construction budget list issued by the other party, the listed prices were all “attractiveâ€. As a result, the price was higher than others. Million yuan."
[Understand people's confusion]
Most consumers do not understand the home improvement process. They only choose the decoration company’s quotation. Some decoration companies are interested in eliminating some projects when they are doing budgets, and they use low prices as bait to attract consumers. .
ã€Change】
1. Consumers should avoid blindly choosing promotions and carefully understand the conditions and requirements for discount promotions in the consultation.
2. Do not simply evaluate the price level of the decoration company based on the company's quotation, but ignore the verification of the overall design and decoration project. If the price difference between the two companies at the same level is too big, be careful.
Master strokes
Don’t believe oral agreement
Liu Jie, male, 27, fitness instructor
At the time of signing the decoration contract, the designer verbally agreed that in addition to the basic hard-packing, the company guarantees that the designer will visit the construction site 3 times a week, free to carry the decoration materials, and so on. However, in the construction, I found that none of these agreements were honored. However, there was no explicit mention of this in the contract, and I couldn’t do it. Therefore, I reminded others that during the renovation, I must not believe in verbal agreement and could write it in the entire written contract.
You can surprise check the construction process
Zhang Ying, female, 30 years old, book editor
When my house was renovated, the first time I saw the foreman, he asked me what kind of work I was doing. Did you have anything on Saturday? At the time, I still thought that the foreman was a good person and was approachable. Later I realized that he was setting my routine. Every time I arrived on the weekends, I had all the materials I wanted on the construction site. On one of my sudden “attacks†on Wednesdays rest, I discovered that the latex paint they used was not actually what I bought. I asked where I bought, and they said they were finished. Of course I don't believe it, but even if it's really used up, I should consult with me.
In the decoration, be sure to appear on the construction site from time to time, to avoid the decoration workers to find out the law of your time, the owner is not stealing some inferior materials.
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